AGENDA

Wednesday, March 11

12:00 pm - 4:00 pm: Enjoy a Round of Golf with Members

6:00 pm - 7:00 pm: Informal Gathering - Cafe Expresso East

(Cafe provides a light menu, beverages, pool, TVs and more. Enjoy dinner on your own)

Thursday, March 12  |  Grandview Ballroom

(All meals and events on Thursday and Friday are included in your registration)

7:00 am - 8:00 am: Breakfast and Registration | Grandview Ballroom

8:00 am - 8:30 am: Welcome and Announcements

8:30 am - 4 pm: Grandview Ballroom

Operationally Speaking: A Playbook for Leading Teams, Fixing Bottlenecks, and Driving Margin

Presented by Josh Bachman, Violand Associates

Operationally Speaking is a fast‑paced, 2-hour split session designed to transform how restoration companies think about operational leadership. Drawing from industry‑proven responsibilities of high‑performing Operations Directors—spanning customer quality, financial performance, staffing, scheduling, and process optimization—and the key questions top companies use to diagnose bottlenecks and drive accountability, this session teaches leaders how to replace daily chaos with systems that scale. Participants will learn which metrics truly move margin, how to spot early warning signs of failing jobs, how to streamline the full workflow from lead to collections, and how to build a high‑trust, high‑output team without micromanagement. Attendees leave with a clear blueprint for turning operational complexity into predictable, profitable execution.

Rug Handling Protocols for Restoration Professionals

Presented by Katie Reuther, Pettyjohn's Rug Cleaning

50 Years of Midsouth: A Legacy of Service, Mentorship and Integrity

Presented by Chris Silliman

Panel Discussion: Honoring the Legacy of MSPCA and MCRA 

Moderator:  Steve Boyette.  Panelists include Herb Stutts, Mike Wheatley, Andrew Reuther, Kevin Reinert

6:00 pm - 9:00 pm: After-hours Networking Event: Honoring The Legacy of Midsouth

Join us for cocktails, dinner and an entertaining evening

Friday, March 13  |  Grandview Ballroom

7:45 am - 8:30 am: Breakfast

8:30 am - 10:30 am: Time and Material Estimating

Presented by: TJ Wiberley and Tom McGuire

11am Adjourn

HOTEL INFORMATION 

Meeting Location: Grandover Resort, 1000 Club Road, Greensboro, NC 27410

We have a limited block of rooms at the Grandover at a special discounted rate. Reserve your room now using the link below:

MCRA Regional Meeting 2026

There are additional hotels in that area within 3-4 miles Here are a few:

Sheraton at Four Seasons   (336) 292-9161

Doubletree   (336) 292-4004

Holiday Inn   (336) 294-4565